View Our Website View All Jobs

Senior Premium Services Consultant (5 months contract)

As a member of the Client Services team, the Senior Client Services Consultant works directly with a portfolio of enterprise clients in providing and managing professional services relating to the use of QuickMobile’s products. In conjunction with the Sales and Customer Success team you will be building relationships with our enterprise customers to ensure they are able to successfully deploy and utilize our product, and in turn accelerate product adoption across their organizations.

This is a hands-on, customer-focused role in which you will combine your mastery of our product with expert knowledge of both mobile and the meetings/events spaces. Your goal is to enable our clients to succeed.

Responsibilities:

  • Assume direct responsibility for the planning, coordination and execution of QuickMobile’s “Premium QuickEvent” process for enterprise clients. This includes hands-on use of the QuickMobile platform as well as liaising with the client team and at times QuickMobile’s Design Support, Training and Customer Success teams.
  • Coordinate and schedule deliverables with the client, politely and proactively keeping clients updated on milestones related to deliverables.
  • Provide outstanding customer service and support; handling customer calls, answering customer inquiries, identifying and understanding customer needs, following up with customers on service issues.
  • Provide technical support; initial diagnosis, data problem resolution, escalation and follow up with the Technical Support Team.
  • Consult with Sales Customer Success Managers in developing programs for enterprise clients that will allow them to achieve success with our product via the right mix of technology and service. Identify and act on opportunities to grow each account.
  • Provide consultation to our clients on how to best structure their team to successfully adopt and deploy our product within their organization.
  • Provide valuable insight that will help to inform the product roadmap. You will have your finger on the pulse of customer use, engagement and sentiment.
  • Codify, map and track the success of your customers’ journey with QuickMobile. Quantifiably show on an ongoing basis how we are providing value to each client.
  • Identify opportunities or requirements for our clients to engage with our Training and Enablement team. At times you will deliver training and support yourself.
  • Record, collect, organize and process client data on an ongoing basis. Delegate this work to other members of the Client Services team as needed.
  • Represent QuickMobile onsite at our clients’ meetings and events to ensure the successful use of our product.
  • Format and proofread documents on behalf of the client.
  • Recommend and help to implement new internal operating methods to ensure we efficiently and accurately deliver services relating to the use of our product.
  • Maintain the security and confidentiality of client information.
  • Performs other duties as required.
  • Mentors, Trains and supports new and more junior members.

Requirements:

  • You love to work with customers and have extensive experience working with Fortune 500 accounts.
  • You have a proven ability to establish and maintain effective working relationships with Fortune 500 clients and within a project team.
  • Ability to exercise sound judgment as an independent and proactive problem solver.
  • Post-secondary education and 5+ years experience in product focused customer support or account management role.
  • 1+ years experience in a data entry/data management role processing large amounts of information and inputting large volumes of data.
  • Excellent interpersonal and communication skills with excellent telephone etiquette.
  • Proven ability to manage without authority.
  • Ability to travel internationally and represent QuickMobile at our enterprise clients’ corporate meetings and trade shows.
  • Use webinar applications to deliver product training and info sessions to clients and potential users of our product.
  • Experience working in the Tradeshow and/or Corporate Meetings and Events industry.
  • Excellent quantitative, analytical, and problem-solving skills, combined with an ability to develop, recommend and implement solutions grounded by fact.
  • While you likely don’t have a highly technical education or background, you’re able to explain technical matters to a non-technical audience.
  • Excellent typing and proofreading skills.
  • Excellent attention to detail, organization skills and self-initiative to take on multiple projects at one time, in a time sensitive environment.
  • Strong MS Office skills – particularly with Excel and an ability to interpret systems to store and manipulate data such as spreadsheets and databases.
  • Basic working knowledge of Photoshop or other image editing software, primarily for the purposes resizing or reformatting images.
  • You own a smartphone, but not a BlackBerry, and you know how to use it like a pro. You love apps.

We thank all interested applicants; however, only short listed candidates will be contacted.

This position may require the successful completion of a criminal background check.

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150